General Questions
- Jeppesen employees are working remotely, self-isolating, and doing their part to stay healthy and help “Flatten the Curve.”
- Business continuity is a priority, and we are doing everything we can to ensure all internal systems that support our products and applications are functional during this crisis.
- We have plans in place to keep publishing chart, data and application updates on their regular schedule.
- Our global support and control center (GSCC) is currently staffed and fully operational.
Account and Billing
- Click on the PAY INVOICE button in the right corner of the Jeppesen Marketplace (shop.jeppesen.com):
- After clicking PAY INVOICE select either Invoice (renewals) or Pro Forma (new orders)
- Enter your account number and either invoice or order number which can be found on the upper right section of your invoice. You will then have the option to pay your invoice by logging into your account or pay as a guest.
- If you login to your account, all you need to do is enter the credit card details.
- If you choose to pay without logging in, you will need to fill out the details of your invoice, and then enter your credit card details.
- Upon completion of payment, you will be emailed a confirmation of your payment. You can also access a receipt of your payment from the MY INVOICES section in your account.
- Proceed to shop.jeppesen.com
- In the upper-right corner of the page, click the person icon and then click LOGIN.
- Enter your email address within EMAIL ADDRESS field.
- Please enter your existing password, if you do not know your existing password you can enter any characters in the field.
- Once you have entered your username (email address) and password click LOG IN.
- After you click the log in button you will be redirected to the linking accounts page.
- Please select Yes, link my account! Once you select yes, and click CONTINUE, an email notification with a link to update your password will be sent to your email inbox.
- Password reset instructions with a link will come from Jeppesen Store . Click on “Request a password update” to be redirected to the Reset Password page. If your link field is greyed out, go to your settings for your email provider and unblock hyperlinks to continue.
- Enter in a new password ensuring all criteria are met. Then hit SAVE.
- After saving, you will be redirected back to the login page. A confirmation message will display confirming your password has been updated. Proceed to log in using your new password.
- Proceed to the Jeppesen Marketplace shop.jeppesen.com.
- In the upper-right corner of the page, click the person icon and then click LOGIN.
- On the Login page, click on FORGOT YOUR PASSWORD?
- On the Reset Password screen, enter the Email Address associated with your account, then click RESET PASSWORD.
- If successful, a confirmation message will display and an email with instructions will be sent to the email associated with your account.
- You will receive an email from Jeppesen Store . Click on “Request a password update” link in the email to be redirected to the Password Reset page.
- Enter in a new password ensuring all criteria are met. Then hit SAVE.
Shopping
If your country is not listed in the drop-down, you reside in a country that is possibly under embargo and we cannot register accounts or ship to parties residing in countries embargoed. Please contact us using the information found on our Contact Us page.
If for some reason you need to return an item to Jeppesen please view our Returns and Cancellations Policy here or email support@jeppesen.com for further assistance.
For our withdrawal policy for consumers within the European Union, click here.
Once you have purchased your Jeppesen Online course, you will receive an email within 24 hours with detailed instructions on how to access the course along with a link to login page.
The email will come from NoReplyHCM@tribridge-amplifyhr.com
For support on access your online course please visit us on our support page at: https://support.jeppesen.com/product?pc=Training&pid=Jeppesen_Learning_Center
Online training courses can be accessed here.Products and Services
Our support teams are available around the clock.
Customer support portal:
- Visit support.jeppesen.com for great self-help solutions, product info and an expansive collection of knowledge articles
- You can create support cases that will be smart-routed, prioritized and quickly worked by our team
- Or live chat with one of our agents
For support by phone, call:
- 303-328-4587
- 1-800-732-2800
- +49 6102 50 82 70
NOTICE!
JeppView for Windows, chart viewing software, will be retired in late 2023. Similar charting functionality is currently being developed in ForeFlight Web as a future alternative tool. Jeppesen charts will continue to be available through other products and are not being retired.
More information about JeppView for Windows can be found here.