Jeppesen Sanderson, Inc. and its family of companies (collectively “Jeppesen”) are sensitive to the issue of confidentiality, the protection of Personal Data (PD) and are committed to protecting individual privacy across our range of websites, mobile applications, products, and services. This notice provides information about data we collect, use and share. Read the full privacy policy here.

We have sales reps around the world who are waiting for your call! Contact information is located here.

With 85 years of industry leading experience, we make it possible every day for people around the globe to reach their destinations—safely and efficiently. We are customer focused and create life-long customers. Our customers’ success is our success. We proactively pursue quality and build quality into everything we do. Quality is everyone’s responsibility at Jeppesen. We innovate by making the right ideas real. Our solutions are best in class.

For 85 years, we have been helping aviation professionals worldwide reach their destinations safely and efficiently. Today, as part of the One Boeing Community, we build on those roots by offering an ever-expanding array of innovative informational products, services, and software.

With the impact of COVID-19 now reaching deep into all of our lives, we are sharing a brief note on what we at Jeppesen are doing to support our team, you, and our products during this unprecedented time:

• Jeppesen employees are working remotely, self-isolating, and doing their part to stay healthy and help “Flatten the Curve.”
• We have paused all in-person events until further notice.
• Business continuity is a priority, and we are doing everything we can to ensure all internal systems that support our products and applications are functional during this crisis.
• We have plans in place to keep publishing chart, data and application updates on their regular schedule.
• Our global support and control center (GSCC) is currently staffed and fully operational.

This is a challenging time and our first priority is to keep the team healthy, followed by ensuring we keep our products and services functioning to support you and your operations during this difficult time.

Many Jeppesen systems are created using different technologies and processes. An unfortunate result is that some of our newer products are not compatible with the user databases in some of our existing solutions. We have a long term goal to bring as many of our solutions as possible under a single username and password. It will take us time to get there and we appreciate your patience while we strive towards that goal.

To pay a Pro Forma invoice please access the Pro Forma form here.

Get a detailed breakdown of how to add an avionic device to your aircraft profile by clicking here.

Once you have logged into your account, you can download and view copies of your receipt from the My Invoices section. For detailed step-by-step instructions on how to do this, click here.

You can add an additional user contact point to your account by logging into your account for the Jeppesen online marketplace, the proceeding to MY COMPANY and clicking the ADD NEW button. For a detailed step-by-step guide on how to do this, click here.

You can add or update the phone number on your account by logging into your account for the Jeppesen online marketplace, the proceeding to ACCOUNT DETAILS. For a detailed step-by-step guide on how to do this, click here.

You can add your aircraft tail number to your account by logging into your account for the Jeppesen online marketplace, the proceeding to ACCOUNT DETAILS. For a detailed step-by-step guide on how to do this, click here.

1. Click on the PAY INVOICE button in the right corner of the Jeppesen Marketplace (shop.jeppesen.com):
2. After clicking PAY INVOICE you will need to then enter your account number and invoice number which can be found on the upper right section of your invoice. You will then have the option to pay your invoice by logging into your account or pay as a guest.
3. If you login to your account, all you need to do is enter the credit card details.
4. If you choose to pay without logging in, you will need to fill out the details of your invoice, and then enter your credit card details.
5. Upon completion of payment, you will be emailed a confirmation of your payment. You can also access a receipt of your payment from the MY INVOICES section in your account.

1. Proceed to the Jeppesen Ma
2. In the upper-right corner of the page, click the person icon and then click LOGIN.
3. Enter your email address within EMAIL ADDRESS field.
4. Please enter your existing password, if you do not know your existing password you can enter any characters in the field.
5. Once you have entered your username (email address) and password click LOG IN.
6. After you click the log in button you will be redirected to the linking accounts page.
7. Please select Yes, link my account! Once you select yes, and click CONTINUE, an email notification with a link to update your password will be sent to your email inbox.
8. Password reset instructions with a link will come from Jeppesen Store . Click on “Request a password update” to be redirected to the Reset Password page. If your link field is greyed out, go to your settings for your email provider and unblock hyperlinks to continue.
9. Enter in a new password ensuring all criteria are met. Then hit SAVE.
10. After saving, you will be redirected back to the login page. A confirmation message will display confirming your password has been updated. Proceed to log in using your new password.

1. Proceed to the Jeppesen Marketplace shop.jeppesen.com.
2. In the upper-right corner of the page, click the person icon and then click LOGIN.
3. On the Login page, click on FORGOT YOUR PASSWORD?
4. On the Reset Password screen, enter the Email Address associated with your account, then click RESET PASSWORD.
5. If successful, a confirmation message will display and an email with instructions will be sent to the email associated with your account.
6. You will receive an email from Jeppesen Store . Click on “Request a password update” link in the email to be redirected to the Password Reset page.
7. Enter in a new password ensuring all criteria are met. Then hit SAVE.

Instructions on how to edit or delete your tail or avionics can be found here.

Visit our online store to view and purchase products online, or contact our sales team for more information.

When browsing through the Boeing Services Marketplace, simply click the cart to navigate, view and modify items in your cart.

Click the "remove" link to remove that item from your cart. You may also directly edit the quantity of items to modify the product totals within your shopping cart.

Click on mini cart in the top right corner of the page to see an itemized list of the products in your shopping cart. You can directly edit the quantity of items to modify the product totals within your shopping cart.

To remove items from your shopping cart click the mini cart and click the "remove" link for each item that you would like to remove from your shopping cart.

Our ordering system will automatically send you an email confirming that your order was successfully submitted. Upon processing, we will send you an additional email message confirming your order with applicable taxes and shipping charges calculated, and a shipping order number for your records. If you do not receive this confirmation, please check your spam folder. If you are still not receiving the email, please contact us for assistance.

Absolutely—read about Boeing web site security here.

If your country is not listed in the drop-down, you reside in a country that is possibly under embargo and we cannot register accounts or ship to parties residing in countries embargoed. Please contact us using the information found on our Contact Us page.

In addition, you may not see your country listed when you’re attempting to change your billing address from one country to another. If so, please contact us for assistance and we’ll gladly help you update your information.

If for some reason you need to return an item to Jeppesen please visit  email captain@jeppesen.com.

For our withdrawal policy for consumers within the European Union, click here.

When you purchase an eBook, an order confirmation will be sent to your account email address with a link to download the book to your platform. For a more detailed explanation for technical requirements and how to authorize, click here.

Once you have purchased your Jeppesen Online course, you will receive an email within 24 HRS with detailed instructions on how to access the course along with a link to login page.

The email will come from NoReplyHCM@tribridge-amplifyhr.com

For support on access your online course please visit us on our support page at: https://support.jeppesen.com/product?pc=Training&pid=Jeppesen_Learning_Center

In order to purchase database you will need to log in. Once you have logged in, navigate to Navigation Solutions -> Databases to browse options. You can view a step-by-step guide to purchasing specific avionic databases for you aircraft by clicking here.

If you are looking for a detailed guide for the Jeppesen product you use, check out our support portal.

Our support teams are available around the clock.

Customer support portal:

• Visit support.jeppesen.com for great self-help solutions, product info and an expansive collection of knowledge articles
• You can create support cases that will be smart-routed, prioritized and quickly worked by our team
• Or live chat with one of our agents

Email:

• Ops Support

For support by phone, call:

• 303-328-4587
• 1-800-732-2800
• +49 6102 50 82 70

You will find your training course in Jeppesen’s Learning Center.

Quite simply, our charts provide the right information, in the right format, at the right time. Our Briefing Strip™ organizes information by phase of flight with descent calculations. The chart layout flows in a logical sequence so you have easy access to key information during critical phases of flight, which help reduce planning time and workload. Learn more about our charts here.

Click here to see our update schedule cycle.

For an in-depth glossary of all symbols and notes found on Jeppesen terminal and enroute charts, please click here.

You can add a coverage or TripKit to your subscription by logging into your account and going to the MY SUBSCRIPTIONS section. Then choose the correct subscription and click the ADD COVERAGE button next to it. For a detailed, step-by-step description of how to do this, click here.

Notices and alerts provides our customers with important information impacting the products and services that we offer. You can subscribe for notices and alerts through an RSS feed. Check out our Notices and Alerts page for more information.

If you have a question related to our products or services, check out our Jeppesen product support portal. It is an inclusive, customer friendly, self-help knowledge base that can assist when trying to work through common issues.