Jeppesen Sanderson, Inc. and its family of companies (collectively “Jeppesen”) are sensitive to the issue of confidentiality, the protection of Personal Data (PD) and are committed to protecting individual privacy across our range of websites, mobile applications, products, and services. This notice provides information about data we collect, use and share. Read the full privacy policy.

Visit our Contact Us page for global sales support contact details. 

With 85 years of industry leading experience, we make it possible every day for people around the globe to reach their destinations—safely and efficiently. We are customer focused and create life-long customers. Our customers’ success is our success. We proactively pursue quality and build quality into everything we do. Quality is everyone’s responsibility at Jeppesen. We innovate by making the right ideas real. Our solutions are best in class. For more about us visit https://ww2.jeppesen.com/about-us/.

For 85 years, we have been helping aviation professionals worldwide reach their destinations safely and efficiently. Today, as part of the One Boeing Community, we build on those roots by offering an ever-expanding array of innovative informational products, services, and software. Click here to explore our portfolio.

With the impact of COVID-19 now reaching deep into all of our lives, we are sharing a brief note on what we at Jeppesen are doing to support our team, you, and our products during this unprecedented time:

• Jeppesen employees are working remotely, self-isolating, and doing their part to stay healthy and help “Flatten the Curve.”
• Business continuity is a priority, and we are doing everything we can to ensure all internal systems that support our products and applications are functional during this crisis.
• We have plans in place to keep publishing chart, data and application updates on their regular schedule.
• Our global support and control center (GSCC) is currently staffed and fully operational.

This is a challenging time and our first priority is to keep the team healthy, followed by ensuring we keep our products and services functioning to support you and your operations during this difficult time.

View a step-by-step pdf guide. 

Many Jeppesen systems are created using different technologies and processes. An unfortunate result is that some of our newer products are not compatible with the user databases in some of our existing solutions. We have a long term goal to bring as many of our solutions as possible under a single username and password. It will take us time to get there and we appreciate your patience while we strive towards that goal. The following websites require individual logins: shop.jeppesen.com, support.jeppesen.com, shop.boeing.com/aviation-supply, and foreflight.com. 

You can add your aircraft tail number to your account by logging into your account for the Jeppesen online shop and proceeding to Aircraft Details from the dropdown by clicking on the person icon. View a step-by-step guide that shows you how to add tail numbers. 

• Go to shop.jeppesen.com (you don’t need to be logged in to pay the invoice) and click PAY INVOICE. 

• Select ProForma, enter account number, order number, and click RETRIEVE PROFORMA.

​​​​​​View a step-by-step guide on how to add an avionic device to your aircraft profile. 

Once logged into your account, you can download and view copies of your receipts from the MY INVOICES section. View step-by-step instructions for how to download and view copies of your receipts. 

You can add additional users' contact information to an organization account by logging into your account from shop.jeppesen.com, proceeding to MY COMPANY, and clicking the ADD NEW button. For more details, view a detailed step-by-step instructional guide.  

You can add or update your phone number by logging into your account from shop.jeppesen.com and then proceeding to ACCOUNT DETAILS.

View a step-by-step guide that illustrates how to add or update your phone number. 

• Log in to your account.  

• Click on the PAY INVOICE button in the right corner of shop.jeppesen.com.

• Enter your account number and invoice number, which can be found in the upper right section of your invoice. (Please note that when you log in to your account, you need to enter your credit card details, whereas if you choose to pay without logging in, you'll need to fill out your invoice details before entering your credit card information.)

• Upon completion of payment, if logged in, you will be emailed a confirmation of your payment to the email address associated with the account. If you are not logged in, you will be asked to manually enter an email of your choice. You can also access a receipt of your payment from the  MY INVOICES section in your account.  

• Visit shop.jeppesen.com

• In the upper-right corner of the page, click the person icon or your name and then click LOGIN. 

• Click on change password. 

• Enter your current password and your new password, and click SAVE. 

View instructions that illustrate how to edit or delete your tail or avionics. 

• Proceed to shop.jeppesen.com.
• In the upper-right corner of the page, click the person icon and then click LOGIN. 
• Enter your email address within the EMAIL ADDRESS field. 
• Please enter your existing password. If you do not know your existing password, do a password reset, and the system will send you a password reset link to the email on file.  
• Once you have entered your username (email address) and password, click LOGIN. 

If you are logging in for the first time, please follow the below steps:  

• After you click the login button, you will be redirected to the linking accounts page. 
• Please select yes, link my account! 
• Once you select yes, and click CONTINUE, an email notification with a link to update your password will be sent to your email inbox. 
  
  Please note password reset instructions with a link will come from "Jeppesen Store." Click on “Request a password update” to be redirected to the Reset Password page. If your link field is greyed out, go to your settings for your email provider and unblock hyperlinks to continue. 
• Enter a new password that meets the criteria and click SAVE. 
  After saving, you will be redirected back to the login page. A confirmation message will display confirming your password has been updated.
• You can now log in using your new password. 

Visit our online store to view and purchase products online, or contact our sales team for more information.

When browsing through shop.jeppesen.com, simply click the cart to navigate, view and modify items in your cart.

Click the "remove" link to remove that item from your cart. You may also directly edit the quantity of items to modify the product totals within your shopping cart.

Click on mini cart in the top right corner of the page to see an itemized list of the products in your shopping cart. You can directly edit the quantity of items to modify the product totals within your shopping cart. Please note that only non-subscription products are eligible to have the quantity modified.

To remove items from your shopping cart click the mini cart and click the "remove" link for each item that you would like to remove from your shopping cart.

Our ordering system will automatically send you an email confirming that your order was successfully submitted. Upon processing, we will send you an additional email message confirming your order with applicable taxes and shipping charges calculated, and a shipping order number for your records. If you do not receive this confirmation, please check your spam folder. If you are still not receiving the email, please check your Order History on shop.jeppesen.com before contacting us for assistance.

Absolutely—read about Boeing website security.

• Stronger Authentication: MFA requires users to provide two or more forms of verification before accessing their accounts or making a purchase. This typically includes something the user knows (like a password) and something they have (like a smartphone for receiving a verification code). 
• Reduces Risk of Unauthorized Access: With MFA, even if a hacker obtains a user's password, they will still need the second factor (e.g., a code sent to the user's phone) to gain access. This significantly reduces the risk of unauthorized access, as it's much harder for attackers to compromise both factors. 
• Protects Against Phishing and Credential Theft: MFA helps mitigate the risk of phishing attacks, in which users unknowingly provide their login credentials to malicious actors. Even if a user falls victim to phishing and reveals their password, the additional authentication factor adds a crucial barrier against unauthorized access. 
• Enhances Payment Security: In the context of credit card security, MFA ensures that even if someone obtains a user's credit card details, they cannot make unauthorized purchases without the second factor of authentication. This adds an extra layer of security for payment transactions. 

If your country is not listed in the drop-down, you reside in a country that is possibly under embargo. We cannot register accounts or ship to parties residing in embargoed countries. Please contact us or learn about our Global Trade Controls. 

If for some reason you need to return an item to Jeppesen please view our Returns and Cancellations Policy or email support@jeppesen.com for further assistance.

For our withdrawal policy for consumers within the European Union, click here.

When you purchase an e-book, an order confirmation will be sent to your account email address with a link to download the book to your platform. Read a more detailed explanation of technical requirements and how to authorize. If you do not have access to your email confirmation, you may also visit your Order History for the e-book order and click "Copy your e-book link."

Once you have purchased your Jeppesen Online course, you will receive an email within 24 hours with detailed instructions on how to access it and a link to the login page. The email will come from NoReplyHCM@tribridge-amplifyhr.com. 

• For support on accessing your online course, please visit Jeppesen Learning Center Support.
• Visit train.jeppesen.com to access your online courses. Please note your online course credentials are different than the shop.jeppesen.com credentials. 

To purchase databases, log in to shop.jeppesen.com and navigate to BUY AVIONICS DATABASES. For more details, view a step-by-step guide for purchasing specific avionic databases for your aircraft. 

View this PDF for information regarding Garmin's database that we sell as Worldwide.

If you are looking for a detailed guide for the Jeppesen product you use, check out our support portal.

Our support teams are available around the clock.

Customer support portal:

• Visit support.jeppesen.com for great self-help solutions, product info and an expansive collection of knowledge articles
• You can create support cases that will be smart-routed, prioritized and quickly worked by our team
• Or live chat with one of our agents

For support by phone, call:

• 303-328-4587
• 1-800-732-2800
• +49 6102 50 82 70

Quite simply, our charts provide the right information, in the right format, at the right time. Our Briefing Strip™ organizes information by phase of flight with descent calculations. The chart layout flows in a logical sequence so you have easy access to key information during critical phases of flight, which help reduce planning time and workload. Learn more about our charts.

View our update schedule cycle.

View an in-depth glossary of all symbols and notes found on Jeppesen terminal and enroute charts.

You can add a coverage or TripKit to your subscription by logging into your account and going to MY SUBSCRIPTIONS section by clicking on the person icon. Then choose the correct subscription and click the ADD COVERAGE button next to it. For more details, view a step-by-step description. 

Notices and alerts provides our customers with important information impacting the products and services that we offer. You can subscribe for notices and alerts through an RSS feed. Check out our Notices and Alerts page for more information.

If you have a question related to our products or services, check out our Jeppesen product support portal or contact us. It is an inclusive, customer-friendly, self-help knowledge base that can help you work through common issues.

Sign up for Jeppesen email updates, including news, events, announcements, and product specials. 

See this page for assistance with JDM downloads.

• Our BA customers contact us for more information.
• Our GA customers please click here for more information.

PLEASE NOTE: JeppView for Windows, the chart viewing software, will be retired in late 2025. Similar charting functionality is currently being developed in ForeFlight Web as a future alternative tool. Jeppesen charts will remain available through other products and will not be retired. Read more about JeppView for Windows.