Returns and Cancellations Policy
To initiate a return,send an e-mail to firstname.lastname@example.org to obtain a Return Merchandise Authorization (RMA) for all returns. Refunds will not be made on unauthorized returns.
This policy ("Right To Return Policy") only applies to purchases you have made from Jeppesen Sanderson, Inc., its parent or any of its subsidiaries or affiliates ("Jeppesen"), including purchases through shop.boeingservices.com, www.jeppdirect.com or any other web site of Jeppesen that links to this Right to Return Policy. This Right to Return Policy does not apply to purchases made by airlines, air cargo carriers, or government or military entities.
If you are a Consumer within the Territory of the European Union, please also review our Withdrawal Policy.
Please note that products not purchased directly from Jeppesen must be returned to the place of purchase and are subject to the return policies at the place of purchase.
All refunds are credited to the original payment method and original charge card.
Jeppesen only accepts returns of products in resalable condition. Certain products are not eligible to be returned for a refund. For example, products that are non-current, returned opened without the original packaging/shrink-wrap, or returned with pricing stamps, glue residue, bent covers, inserts, or stickers are not considered resalable and not eligible for a refund. Please see below for details regarding specific types of products.
Annual Subscription Cancellation & Termination Policy
If you cancel a subscription during the first one-hundred twenty (120) days of the subscription term, you will be charged an early termination fee equaling the prorated value equivalent to 120 days of the service purchase price. Cancellation or termination beyond 120 days will result in a prorated refund based on the time remaining from the date of receipt of your cancellation or termination notice to the end date of the paid subscription.
Monthly Billing Cancellation & Termination Policy
Monthly Payment (EFT): After a full one-hundred twenty (120) days of continuous subscription, you may choose to cancel your subscription at any time by providing notice. Upon receipt of your request to cancel your subscription, your subscription will terminate at the end of the month during which we received your cancellation notice and you will not be charged for any future service period.
Single Update/Trip Kit Policy for Electronic Data
There are no refunds for single update/trip kit purchases for electronic data. Electronic data means data/electronic information distributed via the Internet.
Avionics Data Update Accessories
Returns of blank data cards and Skybound G2 hardware will be accepted within thirty (30) days from the date of purchase for a full credit with no restocking fee.
Defective blank data cards and Skybound USB hardware purchased are eligible for a warranty exchange within one (1) year of the date of purchase.
Bundles and Kits
Training "bundles" or "kits" are eligible for return if they are in unopened condition.
Incomplete bundles or kits are not eligible for return.
Online Training Refund Policies
Customers are eligible for a refund within thirty (30) days of original purchase, if less than two (2) lessons have been completed. No refunds will be issued after 30 days from the original date of purchase; or if more than two lessons have been completed.
Training – Printed Books and Pilot Supplies
Customers are eligible for a refund within thirty (30) days of original purchase if items are returned in resalable condition. No refunds will be issued after 30 days from the original date of purchase. Products which have been revised may be returned in non-resalable condition for purchase credit if covers are sent into Returns | 55 Inverness Dr E. | Englewood, CO 80112 within 30 days of purchase.
Training – e-books
E-books are not eligible to return. E-books which have been revised may be returned for purchase credit within 30 days of purchase.
Jeppesen pilot supplies, such as the flight calculators, bags, and plotters, have a limited warranty against defects in materials and workmanship for a period of 3 years from the date of purchase. Product warrantee returns require Product Registration to be completed upon purchase.
Jeppesen is not responsible for return shipping expenses. Any costs associated with returning an item for refund will be the responsibility of the purchaser.