Returns and Cancellations Policy
To request an eligible credit or refund, please email us at firstname.lastname@example.org to obtain a Return Merchandise Authorization (RMA) for all returns. Refunds will not be made on unauthorized returns.
This policy ("Right To Return Policy") only applies to purchases you have made from Boeing Digital Solutions, Inc., or any of its subsidiaries or affiliates ("Jeppesen"), including purchases through shop.jeppesen.com, or any other web site of Jeppesen that links to this Right To Return Policy. This Right To Return Policy does not apply to purchases made by airlines, air cargo carriers, or government or military entities.
If you are a Consumer within the Territory of the European Union, please also review our Withdrawal Policy.
Please note that products not purchased directly from Jeppesen must be returned to the place of purchase and are subject to the return policies at the place of purchase.
All refunds are credited to the original payment method and original charge card.
Jeppesen only accepts returns of products in resalable condition. Certain products are not eligible to be returned for a refund. For example, products that are not current, returned opened without the original packaging/shrink-wrap, or returned with pricing stamps, glue residue, bent covers, inserts, or stickers are not considered resalable and not eligible for a refund. Please see below for details regarding specific types of products.
Subscription Cancellation & Termination Policy for Electronic Data
There are no refunds for annual subscriptions. If you purchased an annual subscription and you opt in for auto-renewal, the renewal payment will be applied based on your payment method on file. If you choose to disable auto-renewal, your subscription will expire at the end of your annual billing cycle. If you require changes to your subscription coverage (e.g. geographical region), you may request a store credit for the pro-rated unused balance towards your new subscription. The request applies only to annual, monthly.
In the event Jeppesen, in its sole discretion determines to discontinue an electronic data service, Jeppesen reserves the right to terminate the electronic data services prior to the end of any current electronic data service subscription. Jeppesen will provide notification to customer as soon as reasonably practical. If Jeppesen discontinues the electronic data service, Jeppesen will, upon reasonable request, issue a prorated refund for unused portion of the subscription period.
Avionics Data Update Accessories
Returns of blank data cards, USB devices and Skybound G2 hardware will be accepted within thirty (30) days from the date of purchase for a full credit with no restocking fee. Defective blank data cards and Skybound USB hardware purchased are eligible for a warranty exchange within six (6) months of the date of purchase.
Training Bundles and Kits
Training "bundles" or "kits" are eligible for return if they are in unopened condition. Incomplete bundles or kits are not eligible for return.
Online Training Refund Policies
Customers are eligible for a refund within thirty (30) days of original purchase, only if less than two (2) lessons have been completed. No refunds will be issued if more than two (2) lessons have been completed or in any case after thirty (30) days from the original date of purchase.
Training – Printed Books and Pilot Supplies
Customers are eligible for a refund within thirty (30) days of original purchase if printed books items are returned in resalable condition. Books which have been purchased and subsequently revised within thirty (30) days of purchase may be returned for purchase credit within thirty (30) days of purchase. No refunds will be issued after thirty (30) days from the original date of purchase. Book returns should be mailed to Jeppesen, Training Department, 55 Inverness Drive East, Englewood, CO 80112 within thirty (30) days of purchase.
Training – e-books
E-books are not eligible for return or refund.
Other Pilot Supplies
Jeppesen pilot supplies, such as the flight calculators, bags, and plotters, may be refunded if there are defects in materials and workmanship for a period of up to three (3) years from the date of purchase, provided however, such product returns require product registration to be completed upon purchase.
Jeppesen is not responsible for return shipping expenses. Any costs associated with returning an item for refund will be the responsibility of the purchaser.